60-Day Money-Back Guarantee
We stand behind our products. If you're not completely satisfied, we'll refund your purchase — no questions asked — within 60 days of your order date.
How to Request a Refund
Contact Support
Email us at support@Horsewood within 60 days of your order date. Include your order number and the reason for your return.
Return the Product
Ship the product (even if empty) back to our return address. We will provide the return address upon request. Return shipping costs are the customer's responsibility.
Receive Your Refund
Once we receive your return, we will process your refund within 5–7 business days to your original payment method.
Eligibility
To be eligible for a refund:
- Your request must be made within 60 days of the original order date
- You must have purchased the product directly from Horsewood
- Products purchased from third-party retailers are subject to their own return policies
Non-Refundable Items
The following are not eligible for refunds:
- Orders placed more than 60 days ago
- Products purchased from unauthorized resellers
- Shipping and handling fees
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at support@Horsewood within 7 days of receiving your order. We will arrange a replacement or full refund at no cost to you.
Contact Us
For all return and refund inquiries, reach out to our support team:
Email: support@Horsewood
We respond to all inquiries within 24–48 business hours.